Terms and Conditions
1. Introduction
Welcome to The Long Acre (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website www.thelongacre.ie (the “Site”) and your purchase of products from our Site. By using the Site or making a purchase, you agree to be bound by these Terms.
2. Company Information
- Company Name: The Long Acre
- Registered Office: Nenagh, Co. Tipperary, Ireland
- Contact Email: info@thelongacre.ie
3. Use of the Site
You agree to use the Site in accordance with these Terms and all applicable laws. You must not use the Site for any unlawful or fraudulent purpose.
4. Orders
4.1. Placing an Order: To place an order, add the desired products to your cart and proceed to checkout. You must provide accurate and complete information during checkout.
4.2. Order Confirmation: After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. A contract is formed only when we dispatch the products to you.
4.3. Pricing and Availability: All prices are inclusive of VAT. We make every effort to ensure the accuracy of prices and availability, but errors may occur. If we discover an error in the price or availability of a product you ordered, we will inform you and give you the option to proceed at the correct price or cancel the order.
5. Payment
5.1. Payment Methods: We accept payment via Paypal and Credit/Debit Card
5.2. Payment Security: We use secure payment gateways to process your payments. Your payment information is encrypted and securely transmitted.
6. Delivery
6.1. Delivery Methods: We offer delivery via courier.
6.2. Delivery Time: Delivery times are estimated and not guaranteed. We are not responsible for delays caused by third-party delivery services. We aim to deliver fresh produce as quickly as possible to maintain quality.
6.3. Delivery Costs: Delivery costs are calculated at checkout based on your delivery address and the selected delivery method.
6.4. Delivery Conditions: Due to the perishable nature of fresh produce, you must ensure someone is available to receive the delivery. We are not responsible for produce left unattended.
7. Returns and Refunds
7.1. Right to Cancel: Under EU law, you have the right to cancel your order within 14 days of receiving your products without giving any reason, except for perishable goods.
7.2. Return Process: To cancel your order for non-perishable goods, you must inform us in writing via email or post. You must return the products in their original condition within 14 days of informing us of your cancellation.
7.3. Refunds: We will process your refund within 14 days of receiving the returned non-perishable products. Refunds will be made using the same payment method used for the original transaction. Refunds for perishable goods are only provided if the produce is damaged or of poor quality upon delivery, with photographic evidence required.
8. Warranty and Liability
8.1. Product Warranty: All products are covered by a statutory warranty for defects in conformity with the contract.
8.2. Limitation of Liability: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.
9. Privacy and Cookies
9.1. Privacy Policy: Our Privacy Policy, which explains how we collect, use, and protect your personal data, is incorporated into these Terms.
9.2. Cookies: Our Site uses cookies to enhance your browsing experience. By using the Site, you consent to our use of cookies in accordance with our Cookie Policy.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Ireland and the European Union. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the Irish courts.
11. Changes to the Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on the Site, and your continued use of the Site or purchase of products after such changes constitute your acceptance of the new Terms.
12. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
The Long Acre
Email: info@thelongacre.ie